Medicare Pharmacy Customer Service Representative

Company: VirtualVocations
Location: Fullerton
Posted on: November 8, 2024

Job Description:

A company is looking for a Medicare Pharmacy Customer Service Representative (CSR) to assist Medicare members with pharmacy benefit inquiries.

Key Responsibilities

Handle inbound calls from members and providers regarding pharmacy benefits and prior authorizations
Provide explanations of copays, coverage phases, and assist with billing information
Record calls accurately and maintain quality and quantity standards

Required Qualifications

High School Diploma or GED equivalent
1-3 years of call center or customer service experience
Experience in the healthcare industry is preferred
Associate degree is preferred
National pharmacy technician certification is not required

Keywords: VirtualVocations, Moreno Valley , Medicare Pharmacy Customer Service Representative, Hospitality & Tourism , Fullerton, California

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